Workshop Facilitation
I run workshops with teams & stakeholders, utilising their power to design a way forward. Below are a list of example workshops I have developed. I use these depending on the problems we need to solve as a team.​
Stakeholder & Team Alignment Workshops
Aimed at aligning the team and stakeholders to ensure we are clear about the goals of the discovery.
How Might We Workshops
A workshop that can be done standalone or as part of the Stakeholder/Team Alignment workshops to be clear about the problem statement.
Competitor Analysis Workshops
This workshop involves mapping out competitors, borrowing elements, throwing away elements and identifying the uniqueness of a product.
Persona/User Segmentation Workshops
In this workshop I work with teams to help them segment users or create personas to design around. It is aimed at understanding that groups of users have different needs.
Empathy Mapping Workshops
Based on Nielson Norman How to generate Big Ideas Design Thinking workshops, these help teams identify the core problem areas and user needs in a journey.
Process, Journey, Service Mapping Workshops
These workshops are a way of bringing the team together to all be involved in the journey mapping of a service or product.
Ideation Workshops
Following Empathy Mapping Workshops Ideation Workshops help team generate ideas in line with the user needs identified.
Jobs To Be Done & Jobs As Progress
Once problems, user needs and ideas have been identified these can be translated in key Jobs To Be Done through the journey, I also use a method that identifies Jobs As Progress.
Impact vs Effort Matrix Workshops
Taking all of the ideas from the ideation and Jobs To Be Done phases this allows the team to identify the priority areas to focus on and work in an agile way towards the delivery of them.
Strategy Workshops
This workshop can be run to align the team to a strategy identified from the Discovery phase it allows the team to input into the strategy and understand a way forward.
UX & Service Design Case Studies
Below are some examples of UX & Service Design projects I have worked on.







